Return & Refund Policy

Thank you for choosing Cumrige. We are committed to providing high-quality products and a satisfying shopping experience. If you are not completely satisfied with your purchase, we’re here to help. Please carefully read our return and refund policy below:

1. 30-Day Return Guarantee

You may request a return within 30 days of receiving your item. We accept returns for unused, undamaged products in their original packaging.

Eligible Returns:

  • Items must be in brand-new condition, unused and undamaged;

  • Original packaging and all accessories/manuals must be intact;

  • A valid order number or proof of purchase is required;

  • The return request must be submitted within 30 days of receipt.

We will not accept returns under the following circumstances:

  • Items that have been used or damaged by the customer;

  • Missing original packaging or accessories;

  • Products not purchased through our authorized channels;

  • Requests made after 30 days for non-quality issues.

2. Refund Information

  • For non-quality returns: Customers are responsible for round-trip shipping costs. Refunds will be issued for the product price only, excluding shipping and handling fees;

  • For quality-related issues: Please contact customer service with clear photos or videos of the issue. Upon confirmation, we will cover the return shipping and offer a free replacement, repair, or full refund;

  • Malicious rejection (e.g., not due to product damage, incorrect items, or packaging defects): No refund will be issued. Since international shipping is costly, any losses caused by refusal will be the customer’s responsibility;

  • Refunds will be processed after the returned product has been inspected and approved. Refunds will be issued to the original payment method. Processing time may vary depending on your bank or payment provider (usually 3–7 business days).

3. No Returns or Refunds Will Be Provided For:

  • Returns based on personal preferences (e.g., “I don’t like it” or “not what I expected”);

  • Packages that cannot be delivered due to incorrect or incomplete addresses;

  • Delivery failure due to customer-related reasons (e.g., recipient not at home);

  • Non-quality issues reported after 30 days;

  • Gift cards, promotional or customized items, and clearance items;

  • Products damaged due to human error, self-repair, washing, pet bites, or misuse;

  • Items returned without prior approval from our customer service team.

4. How to Request a Return or After-Sales Service

  1. Please contact us within 30 days of receiving your product:

  2. Provide your order number, a description of the issue, and relevant photos or videos;

  3. Once approved, we will provide the return address and return instructions;

  4. For quality-related issues covered by our warranty, we will offer:

    • A free replacement;

    • A partial or full refund;

    • Or an equivalent product as compensation.

5. Order Cancellation Policy

  • If you mistakenly placed or duplicated an order, you may cancel it within 6 hours of placing the order by contacting customer service;

  • Once the order has been shipped, cancellations are no longer possible. You may proceed through our return process after receiving the item.

6. Important Notes

  • We strive to deliver all orders promptly, but due to international shipping uncertainties, we cannot guarantee specific arrival dates;

  • Customers are responsible for providing accurate and complete shipping information. If an order fails to be delivered due to incorrect information, reshipping costs must be covered by the customer;

  • Returns without prior approval will not be accepted or refunded;

  • Cumrige reserves the right to make the final interpretation of this policy, as permitted by applicable law.

If you have any questions, please feel free to contact us at any time. Thank you for your trust in Cumrige.