Return & Refund Policy

Thank you for choosing Cumrige.
We are committed to providing high-quality products and a satisfying shopping experience. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. 365-Day Return Policy

Customers who purchase products directly from the Cumrige official website may request a return within 365 days of delivery.

Returns are accepted for both defective and non-defective products under the following conditions:

  • The product must be returned in acceptable condition.

  • Customers must contact our customer service team to obtain return instructions before sending the item back.

  • Returns sent without prior authorization may not be accepted.

For non-quality related returns, customers are responsible for the return shipping costs.

For confirmed product quality issues, Cumrige will cover the return shipping cost and provide an appropriate solution.

2. 365-Day Warranty Service (Official Website Orders Only)

Cumrige provides a 365-day limited warranty for products purchased directly from the Cumrige official website.

If a product develops a functional or quality issue under normal use during the warranty period, we will first assist the customer with troubleshooting and problem resolution.

If the issue cannot be resolved through troubleshooting, we will provide one of the following solutions depending on the situation:

  • A free replacement of the same model originally purchased;

  • Or a partial or full refund.

Warranty Eligibility Requirements

  • The product must be within the 365-day warranty period.

  • A valid order number or proof of purchase must be provided.

  • Customers may be asked to provide photos, videos, or application logs to help diagnose the issue.

  • The warranty does not apply to damage caused by misuse, modification, improper handling, or unauthorized repair.

3. Applicable Purchase Channels

This policy applies only to orders placed on the Cumrige official website.

If the product was purchased through Amazon, Walmart, TikTok Shop, or other authorized third-party platforms, the return and refund policies of the respective platform or seller will apply.

Cumrige cannot modify or override the policies of third-party marketplaces.

4. Refund Information

Refund requests will be handled according to the following situations:

Non-Quality Related Returns

  • Customers are responsible for the return shipping cost.

  • Refunds will include the product price only.

  • Original shipping fees and handling fees are non-refundable.

Quality-Related Issues

If the product has a confirmed manufacturing defect:

  • Cumrige will cover the return shipping cost.

  • Customers may receive a replacement or refund, depending on the situation.

Malicious Refusal of Delivery

If a package is refused for reasons not related to product damage, incorrect items, or shipping errors, the customer will be responsible for the resulting shipping costs and losses.

Refund Processing Time

Refunds will be issued to the original payment method after the return is received and inspected (if a return is required).
Processing usually takes 3–7 business days, depending on the payment provider.

5. Items Not Eligible for Return or Refund

Returns or refunds may not be accepted in the following cases:

  • Products returned without prior authorization from customer service

  • Damage caused by misuse, improper cleaning, modification, or pet damage

  • Items returned in unreasonable condition

  • Gift cards, promotional items, customized products, or clearance items

  • Shipping failures caused by incorrect or incomplete shipping information provided by the customer

6. How to Request a Return or Warranty Service

If you need to request a return or after-sales service, please contact us within the applicable return or warranty period.

Please provide the following information:

  • Order number

  • Description of the issue

  • Relevant photos, videos, or application logs (if applicable)

Customer support email:

jerry@cumrige.com

Our support team will provide instructions for the next steps.

7. Order Cancellation Policy

If you placed an order by mistake or duplicated an order, you may request cancellation within 2 hours of placing the order by contacting customer service.

Once the order has been shipped, cancellation is no longer possible. Customers may request after-sales service after receiving the product.

8. Shipping & Delivery

We typically process and dispatch orders within 6–12 hours after purchase.

Please ensure that your shipping information is accurate and complete. If delivery fails due to incorrect or incomplete information, shipping delays and additional costs may occur and will be the customer's responsibility.

9. Important Notes

  • Please follow customer service guidance during troubleshooting.

  • Returns without prior authorization will not be accepted.

  • Cumrige reserves the right of final interpretation of this policy to the extent permitted by applicable law.

If you have any questions, please feel free to contact us.
Thank you for choosing Cumrige.